OxiBet Service Terms

About these rules

These terms apply to the OxiBet website and the services connected with it. They form an agreement between OxiBet and each visitor or registered player who uses the platform.

OxiBet operates under a gaming licence issued in the Autonomous Island of Anjouan, Union of Comoros.

The terms may be updated when operational, legal or regulatory requirements change. A revised version becomes effective when it is published on the website. Bets placed before an update takes effect remain subject to the rules that applied when they were made.

Who may use OxiBet

You may use the service only when online gambling is lawful for you and you have the legal capacity to enter into an agreement.

• You must be at least 18 years old or meet any higher legal gambling age that applies where you are located.
• You must be legally permitted to gamble in your jurisdiction.
• You are responsible for checking whether your use of the service is lawful.
• You must use the service as an individual and for your own account.
• The payment method used must belong to you or be lawfully controlled by you.
• You must provide truthful information whenever verification is required.
• You must not use a VPN, proxy or another method intended to conceal or falsify your real location.
• You accept that gambling involves the possibility of losing some or all of the funds used to play.

Locations where access is restricted

OxiBet must not be used from a location where online gambling is prohibited. Access is also restricted for residents of, or users connecting from, the following jurisdictions:

Germany, Australia, Austria, Comoros, Spain, the Netherlands, Netherlands Antilles, Belgium, France, the United Kingdom, Réunion, Mayotte, North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Côte d’Ivoire, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, the United States and its overseas territories, Aruba, Curaçao, French Polynesia, Lithuania, New Caledonia, Sint Maarten, St. Barthélemy, St. Martin, St. Pierre & Miquelon, U.S. Outlying Islands, Wallis & Futuna, French Guiana, Guadeloupe, Martinique, Serbia, Poland and Ukraine.

Activities that are not permitted

OxiBet may not be used in a way that interferes with the service, other players or the integrity of games and betting markets.

• Cheating, collusion or deliberately manipulating a game or betting market.
• Using unlawfully obtained information when placing a wager.
• Collecting player information without permission.
• Sending unsolicited advertising or commercial solicitations through the service.
• Scraping odds, content or other protected information.
• Using the platform for illegal activity.
• Transferring money directly between player accounts.
• Selling, buying, assigning or transferring an OxiBet account.

Accounts used for unauthorised purposes may be restricted or closed, and further action may be taken where required.

Opening an account

Registration must be completed personally. OxiBet may accept or decline an application and may request additional information before allowing full use of an account.

Verification can include proof of identity, proof of residence and other documents reasonably required for security, KYC or anti-money-laundering checks. Certain account functions may remain unavailable until those checks are complete.

Only one player account is permitted per person. Duplicate accounts, including accounts opened through another person acting on your behalf, may be closed.

Information supplied during registration must remain accurate and up to date. Providing deliberately false personal information can result in account restrictions or closure.

Protecting your account

Your password and other access details must be kept private. Activity carried out after the correct account credentials have been entered may be treated as activity performed by the account holder.

Use a password that is not shared with other services, change it when necessary and log out after using a shared device. If you believe another person has gained access to your account, contact Customer Support without delay.

How player accounts operate

An account may support several currencies. Balances and transactions are recorded in the relevant transaction currency. OxiBet does not provide credit for gambling.

We may restrict, suspend or close an account when there are reasonable grounds to believe these terms have been breached, when required to protect the fairness of the service, or when legal and security checks require it.

A wager can be refused, restricted, cancelled or limited where necessary, including where there are reasonable indications of fraud or an attempt to bypass betting limits.

Money credited to an account by mistake does not become the player’s property and may be removed when the error is identified.

Accounts that are not being used

An account may be treated as inactive after 12 consecutive months without qualifying account activity while a positive balance remains.

An inactive account fee of $5 per calendar month, or the equivalent in another currency, may then be deducted while the account remains inactive and has funds available.

If the remaining balance is below the applicable monthly fee, only the remaining balance will be deducted.

Adding funds

Deposits should be made using a payment method held in the player’s own name. Currency conversion may apply when the payment currency differs from the currency used by the account or payment processor.

Banks, card issuers and payment providers may apply their own fees or exchange rates. OxiBet is not a bank, and money held in a player account is not a bank deposit and does not earn interest.

Funds connected with unlawful or unauthorised activity must not be deposited. Chargebacks or deliberate payment reversals intended to avoid a valid payment obligation are prohibited.

When a bonus is accepted, the rules attached to that particular promotion also apply.

Requesting a withdrawal

Cleared funds may be withdrawn in accordance with the cashier rules and any required account verification. The standard minimum withdrawal is $50 or its currency equivalent, except when a remaining balance is being withdrawn as part of an account closure.

Before requesting a withdrawal, deposited funds must normally be wagered at least 1 time. Additional identity, address, selfie or other verification checks may be requested before payment is released.

A withdrawal request may take up to 24 hours to process internally. Additional time can then be required by the selected bank or payment provider.

Wherever possible, withdrawals are returned through the payment route originally used to fund the account. Alternative methods may require additional checks.

These limits may be adjusted according to VIP status or management approval.

The terms also provide that where an account balance is at least ten times greater than total deposits, a monthly withdrawal limit of $5,000 or its currency equivalent may apply. In other cases, another provision sets the monthly maximum at $10,000.

Large wins and payout caps

Progressive jackpot wins are generally paid without the ordinary withdrawal limits, subject to provider-specific restrictions.

For games supplied by Play’n GO, Evolution Live, NetEnt, Big Time Gaming, Nolimit and Sneaky Slots, the stated maximum payout for a single spin, game round or bonus sequence is C$700,000 or the currency equivalent.

A specific maximum of C$700,000 is also stated for Pragmatic Play games. Amounts above an applicable provider cap may be adjusted before withdrawal.

The terms additionally provide that progressive jackpot winnings for certain provider-specific cases can be subject to a C$500,000 cap.

If a win exceeds $15,000, OxiBet may divide payment into monthly instalments of up to $15,000 until the amount due has been paid.

Payment checks and transaction delays

Deposits and withdrawals may be reviewed for AML, KYC, fraud prevention and payment-security purposes.

A transaction can be delayed, frozen or rejected where additional source-of-funds information is required, where technical problems affect the payment system, or where a bank or payment provider delays or refuses the transaction.

Visa Original Credit Transfer and Mastercard Payment Transfer may be supported in eligible locations, but processing remains subject to the issuing bank.

The platform’s internal operating currency is Euro. Transactions carried out in another currency can therefore be affected by conversion rates applied by a bank or payment processor.

Payment reversals

Players are responsible for legitimate payments made through their accounts and must not deliberately reverse or deny a valid transaction.

Where a chargeback, payment denial or reversal occurs, OxiBet may recover the resulting amount and related losses. An administration charge of up to $50 or the currency equivalent may also apply to each such transaction.

Technical mistakes and incorrect information

A system malfunction, payment error, incorrect game result or obvious pricing error does not create a valid entitlement to money that would not otherwise have been due.

Bets affected by a material technical or human error may be cancelled or corrected. This can include a wager accepted at odds that are clearly inconsistent with the actual market or a wager accepted after an event has already started.

Amounts credited by mistake may be removed, and transactions relying on those erroneous funds may also be adjusted or cancelled.

Settlement of bets

Betting results are settled using the result recognised by OxiBet at the time the market is settled. Posted results generally become final after 72 hours, except where a correction is required because of a verified human or system error.

If an event result cannot be reliably confirmed, affected bets may be declared void and stakes returned.

Minimum and maximum stakes can vary by event and may be changed. Individual player limits may also differ.

Completed account transactions cannot normally be altered. Players should review their account history to confirm that wagers have been accepted as intended.

Postponed events and esports

Start times displayed for esports events are indicative. If a match is suspended or postponed and is not resumed within 72 hours of its scheduled start, affected match wagers may be void and returned.

Outright markets concerning progression through a tournament or winning the tournament may remain valid despite a postponed individual match.

The use of stand-in players does not by itself invalidate the result of a team event.

Events outside our reasonable control

OxiBet may be unable to provide part or all of the service because of circumstances that could not reasonably be controlled or prevented.

• Power failures.
• Telecommunications or network outages.
• Government or authority actions.
• Labour or trade disputes.
• Failures caused by third-party service providers.
• Other comparable events outside reasonable operational control.

The affected service may be suspended or cancelled for the duration of such an event.

Limits of liability

To the extent permitted by applicable law, OxiBet is not responsible for losses caused by a player’s own actions, unrelated third parties, network problems, connectivity failures or circumstances that could not reasonably have been anticipated or prevented.

The service is provided for personal consumer use and not for business activity.

Where liability is established under these terms, the stated aggregate liability is limited to the lower of the value of the relevant bets or wagers and $500.

Players should use suitable device security and take reasonable precautions against malware and other harmful software.

Players below the legal age

Gambling by minors is prohibited. If OxiBet has reason to believe that a player is under 18, or below a higher minimum gambling age that applies in their jurisdiction, the account may be locked while the matter is investigated.

The same applies where an adult account is being used to place bets for an underage person.

Depending on the circumstances, winnings connected with underage play may be withheld and deposited funds may be returned or held in accordance with the applicable rules, less any permitted transaction costs.

Fraud, unfair play and abuse

Fraud, cheating and attempts to obtain an unfair advantage are not permitted. Accounts may be restricted and funds may be withheld where there are reasonable grounds to suspect prohibited activity.

• Identity or payment fraud.
• Money laundering.
• Using third-party funds in breach of account rules.
• Forging documents or account information.
• Using bots or automated players.
• Colluding with another person.
• Using software designed to create an unfair advantage.
• Chip dumping.
• Exploiting technical errors, bugs or loopholes.
• Betting on fixed events or using prohibited insider information.
• Manipulating bonus mechanics to create a guaranteed advantage.

Bonus-related manipulation

Strategies designed primarily to bypass wagering conditions or preserve game value until bonus restrictions no longer apply may be treated as bonus abuse.

Examples include deliberately delaying game rounds or bonus features, leaving significant bets unresolved until wagering has been completed, or using a software defect to obtain an advantage.

Where fraudulent play or bonus abuse is established, related winnings and funds may be adjusted or withheld in accordance with these terms.

Website content and brand rights

Text, graphics, design elements, software, images, video, data, trademarks and other material appearing on OxiBet are owned by OxiBet or used under licence.

The service is provided for personal, non-commercial use. Content, systems, odds, branding or software must not be copied, distributed, sold, scraped or commercially exploited without appropriate permission.

Automated or manual tools must not be used to reproduce, index or systematically collect protected website content except where expressly permitted.

Acceptable use and player conduct

Players must not use OxiBet to publish, transmit or facilitate unlawful, harmful or abusive material or to interfere with the normal operation of the service.

• Do not spread information you know to be unlawful or deliberately misleading.
• Do not distribute viruses, malicious scripts or damaging code.
• Do not attempt to reverse engineer or interfere with the service.
• Do not impersonate another player or third party.
• Do not create accounts through automated or fraudulent means.
• Do not infringe another person’s privacy or intellectual property rights.
• Do not use robots or spiders to index restricted service information.

Serious or repeated violations may result in removal of content, restriction of access or closure of the relevant account.

External websites

OxiBet may contain links to services operated by third parties. These websites are outside OxiBet’s control and may have their own privacy policies, terms and security practices.

A link does not automatically mean that OxiBet endorses or guarantees the content, availability or accuracy of the external website.

Questions and disputes

Questions or complaints concerning an account, wager or these terms can be submitted to Customer Support using the contact options provided on the website.

A complaint about settlement of a wager should include enough information for the matter to be reviewed. The terms state an intention to respond to such queries within a reasonable period and in any event within 28 days.

A dispute concerning a decided wager must be raised within 3 days of the relevant decision. Where Customer Support cannot resolve the matter, it may be escalated to management.

If the internal process does not resolve the complaint, the terms provide for a complaint to be submitted to the stated licensing body, Gaming Services Provider N.V.

Transfer of rights

A player may not transfer rights or obligations under these terms to another person without prior written consent.

OxiBet may transfer all or part of its rights and obligations to another provider capable of delivering a substantially similar service, subject to notice being provided through the service.

If part of the terms cannot be enforced

If a competent authority determines that one provision is invalid or unenforceable, that provision may be adjusted to reflect its intended effect as far as the law permits. The remaining terms continue to apply.

Failure to follow these terms

A material breach can result in suspension or closure of an account and refusal of further access to the service. Notice of action taken will be provided as required under the terms and applicable rules.

Duration and interpretation

These terms remain in effect while you access or use OxiBet and certain provisions continue to apply after an account has been closed.

Failure by OxiBet to enforce a provision on one occasion does not mean that the provision has been waived for the future.

By continuing to use the service, you confirm that you have had the opportunity to read and understand the terms that apply to your use of OxiBet.

Language and applicable law

If there is a difference between an English version of these terms and a translated version, the English-language version is treated as the controlling text.

These terms are governed by the law applicable in the Autonomous Island of Anjouan, Union of Comoros.

Together with the other rules and policies expressly incorporated into them, these terms constitute the agreement governing access to and use of the service.