Frequently Asked Questions
Account
Open the registration form and provide the requested account details. You must meet the legal age and location requirements that apply to you.
Use the password recovery option on the login page. If you are unable to restore access, Customer Support can assist after confirming the account details.
Some information can be changed in the account settings. Verified details may require an additional identity check before they can be updated.
You can request account closure through Customer Support. If the request is related to gambling control, cooling-off and self-exclusion options are also available.
Verification may be required to confirm identity, age, residence or ownership of a payment method and to meet security and regulatory requirements.
Change your password immediately and contact Customer Support. Avoid sharing account credentials with anyone else.
No. Only one player account is permitted per person. Duplicate accounts can be restricted or closed.
Check whether the contact information can be changed through your profile. If the field is locked, Customer Support can explain the verification process required for an update.
Yes. Temporary cooling-off and longer self-exclusion options can be requested when you want to take a break from gambling.
Responsible gambling controls can include personal limits on deposits, wagering or other account activity. Available options can be checked through the account or Customer Support.
Bonuses
A bonus is a promotional reward that may include bonus funds, Free Spins, cashback or another account benefit. Each offer has its own conditions.
The wagering requirement is shown in the conditions attached to the promotion. Check the rules before activating an offer.
Select the applicable welcome promotion in the Wallet before making the qualifying deposit and make sure the deposit meets the offer requirements.
Unless an individual offer states otherwise, standard bonus funds use a 40x wagering requirement and Free Spins winnings normally use 35x wagering.
Game contribution rates differ. Slots normally contribute more toward wagering than table, Live Casino or roulette games, and some games may not contribute at all.
Current offers can be viewed in the Promotions area and in the Wallet where applicable. Each promotion card contains its specific conditions.
No-deposit rewards may be available to eligible players. Availability, country restrictions, verification rules and payout limits can differ between offers.
Open the relevant tournament page and review its entry conditions, qualifying games, dates, scoring rules and prize information.
Free Spins are promotional spins provided for selected slot games. They may have a set value, expiry period, wagering requirement and maximum payout.
If a deposit promotion is not activated as expected, avoid playing with the qualifying funds and contact Customer Support before placing bets.
Yes. The OxiBet loyalty programme contains 26 levels, with qualifying activity generating Loyalty Points used for progression through the programme.
Gambling with responsibility
Yes. A cooling-off period can be used for a temporary break. Self-exclusion is available when a longer restriction is needed.
Available options may include limits, cooling-off periods and self-exclusion. These tools are intended to help keep gambling within personal time and spending limits.
Check the responsible gambling controls available for your account or ask Customer Support to apply an appropriate restriction.
Games
Wait briefly and reopen the game. If the result remains unclear, review the game history or contact Customer Support with the relevant round information.
Check your internet connection, reload the page and try an up-to-date browser. Device compatibility or regional availability may also affect individual games.
The catalogue includes slots, jackpot games, crash and instant formats, blackjack, roulette, baccarat and Live Casino titles.
Yes. Slot titles can be grouped by provider, game mechanics, jackpots, popularity and other lobby categories.
The table-game selection includes blackjack, roulette, baccarat and variations supplied by different game providers.
Yes. The Live Casino section contains live blackjack, roulette, baccarat and game-show titles.
Demo mode may be available for selected titles where the game provider and applicable rules permit it.
Most popular
Games operate according to the rules and mathematical settings supplied by their respective software providers. Previous results do not determine future outcomes.
Use the password recovery function on the login page. If recovery cannot be completed, Customer Support can assist.
Yes. You can request account closure through Customer Support. Responsible gambling restrictions can also be requested when appropriate.
Check that the contact information entered during registration is correct and review filtered messages. Customer Support can check the account if confirmation still does not arrive.
OxiBet uses account security, verification and transaction review procedures. Players should also protect their login credentials and use secure devices.
Yes. Supported mobile devices can access casino games, Live Casino and other available platform sections.
RTP is a theoretical long-term percentage calculated across a large number of game rounds. It does not predict the result of an individual session.
Security
Documents may be requested to verify identity, age, residential address or ownership of a payment method and to complete KYC or security checks.
Some profile information can be changed directly. Verified information may require an additional check before it can be updated.
Personal information is handled for account operation, verification, security and other purposes described in the Privacy Policy, with access limited according to operational requirements.
Verification can be requested at different stages of account use and may need to be completed before a withdrawal or certain transactions are processed.
Use the secure verification or document-upload option provided through the account or by Customer Support. Documents should be clear and show all required information.