How OxiBet Handles Personal Information
This policy explains what personal information OxiBet may collect, why it is used, how it is protected and what choices are available to players. It applies when you visit the website, create or use an account, make payments or otherwise interact with OxiBet. If a translated version differs from this policy, the English version is treated as the reference text.
About this policy
Privacy rules apply alongside the OxiBet Terms and Conditions. Personal information is processed where it is needed to operate the website, manage player accounts, meet legal obligations or provide related services.
Cookies and similar technologies may also be used to understand browsing activity, remember settings and support the operation of the website.
The service is not intended for children, and OxiBet does not knowingly collect personal information from minors.
Who is responsible for player data
OxiBet is licensed and regulated under the framework of the Autonomous Island of Anjouan, Union of Comoros.
Keron Systems LTD. acts as the controller of personal information processed through OxiBet and determines why and how that information is used.
Privacy-related requests can be submitted through the contact and Customer Support options available on the website.
Keeping information accurate
This policy may be reviewed and updated when privacy practices, services or legal requirements change.
Players should also keep the personal details associated with their accounts accurate and current. Outdated information can affect verification, payments or other account-related processes.
Information OxiBet may process
The information handled by OxiBet depends on how a player uses the website and which account services are involved.
| Identity details | Name, username or other account identifier, date of birth, title, gender and related identification information. |
|---|---|
| Verification documents | Photographs and copies of passports or other identification used to confirm identity. |
| Contact details | Residential or billing address, telephone number and other contact details supplied for the account. |
| Financial information | Bank account, card and other payment details used for deposits and withdrawals. |
| Transaction records | Information about deposits, withdrawals and use of casino, betting or other platform services. |
| Technical information | IP address, browser details, operating system, device technology, login information, time zone and approximate location data. |
| Account profile | Account identifiers, preferences, services used, feedback and survey responses. |
| Website activity | Information about how the website and its features are used. |
| Communication preferences | Choices relating to promotional communications and other account contact preferences. |
Anonymous and combined information
OxiBet may create statistical or aggregated information from player activity. When this information cannot identify an individual directly or indirectly, it is not treated as personal information.
If anonymous or aggregated information is later combined with information that can identify a player, the resulting data is handled as personal information under this policy.
Where information comes from
Personal information can be obtained in several ways rather than only through the registration form.
- Information entered directly into website forms.
- Details supplied when interacting with Customer Support.
- Account and payment activity generated while using OxiBet.
- Cookies and similar technologies used during website visits.
- Analytics and search-information providers.
- Payment and technical service providers.
- Data aggregators and other permitted third-party sources.
- Publicly available information where its use is lawful.
Cookies and technical information
When a player uses the website, certain technical information can be collected automatically. This can include device information, browser type, IP address, browsing behaviour and interaction with website features.
Cookies and similar technologies can be used for site functionality, security, analytics and remembering preferences.
Why personal information is used
Personal data is processed only where there is an operational, contractual, legal or other recognised basis for doing so.
| Account operation | To register players, maintain accounts and provide requested casino and betting services. |
|---|---|
| Payments | To process deposits and withdrawals and maintain transaction records. |
| Verification | To perform identity, KYC, AML and anti-fraud checks where required. |
| Customer assistance | To respond to questions, account requests and complaints. |
| Security | To detect suspicious activity and protect accounts and platform systems. |
| Service development | To understand how OxiBet is used and improve website functionality and account services. |
| Legal compliance | To meet regulatory, reporting, AML, KYC and other legal requirements. |
| Relevant communications | To manage communication preferences and provide information where a lawful basis exists. |
When required information is not provided
Certain information is necessary to create an account, verify identity, process transactions or comply with legal requirements.
If requested information is not supplied, OxiBet may be unable to provide a particular service or complete a transaction. In some cases, access to an account feature may need to be restricted until the required information is received.
Promotional communication preferences
Players may receive promotional communications where the applicable privacy preferences and legal basis allow this.
These preferences can be changed using the relevant account settings or website support options. Stopping promotional communications does not prevent OxiBet from using information for account administration, security, payment processing, verification or other non-marketing purposes.
When data may be shared
OxiBet may need to provide limited personal information to other organisations where they perform a legitimate function connected with the service.
- Companies providing IT and system administration services.
- Casino software and game providers where necessary to deliver their services.
- Payment processors involved in deposits and withdrawals.
- Identity and fraud-prevention providers.
- Service providers assisting with authorised communications.
- Professional advisers such as lawyers, auditors, insurers and financial advisers.
- Regulators, government agencies and other competent authorities where required.
- Other companies within the same group where they perform relevant operational services.
Personal information may also form part of a legitimate business transfer, restructuring, acquisition or merger. A new owner would be expected to handle the information consistently with applicable privacy requirements.
Rules for service providers
Third parties processing information on behalf of OxiBet are expected to protect it and use it only for the agreed purpose.
Service providers are not authorised to use player information independently for unrelated purposes simply because they have access to it while providing a contracted service.
Links outside OxiBet
The website may contain links, applications or integrations operated by independent third parties. OxiBet does not control the way these external services process information.
When leaving OxiBet, players should review the privacy terms of the external website or service before providing personal information there.
Protecting player information
OxiBet applies technical and organisational measures intended to reduce the risk of personal information being lost, altered, disclosed or accessed without authorisation.
Access to personal information is limited to employees, contractors and service providers who require it for legitimate business purposes and who are expected to maintain confidentiality.
Procedures are also maintained for dealing with suspected personal-data breaches. Players and competent regulators will be informed where notification is required by applicable law.
How long information is kept
Personal information is retained only for as long as reasonably necessary for the reason it was collected and for applicable legal, regulatory, tax, accounting or reporting obligations.
A longer retention period may be appropriate where a complaint, legal claim, investigation or potential dispute requires relevant information to be preserved.
The appropriate retention period depends on factors including the type and sensitivity of the information, the purpose of processing, potential risks and applicable legal requirements.
Information that has been permanently anonymised so that it can no longer be associated with an identifiable player may be retained for statistical or research purposes.
Your privacy choices and rights
Depending on the law that applies to you and the circumstances of the request, you may have rights concerning the personal information held by OxiBet.
- Ask for access to personal information held about you.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion where there is no continuing lawful reason to retain the data.
- Object to certain forms of processing.
- Request that processing is temporarily restricted in qualifying circumstances.
- Request transfer of eligible information in a commonly used machine-readable format.
Some rights are subject to legal exceptions. For example, information may need to be retained despite a deletion request where regulatory or legal requirements still apply.
Requests concerning your data
Privacy requests can be submitted through the contact options provided on OxiBet. Additional information may be requested before a privacy request is completed so that the identity of the person making the request can be confirmed.
This verification step is used to prevent personal information from being disclosed or changed at the request of someone who is not entitled to access it.
Legitimate privacy requests are generally handled without a fee. A reasonable charge may apply, or a request may be refused, where it is clearly unfounded, excessive or repeatedly submitted without a reasonable basis.
Response time
OxiBet aims to respond to legitimate privacy requests within one month.
More time may be required where a request is particularly complex or where several requests have been made at the same time. If additional time is needed, the player will be informed.
Privacy and account responsibility
Protecting personal information is a shared process. Players should keep account details current, use secure login credentials and avoid giving account access or verification documents to unauthorised people.